Information on the right of withdrawal

This information is for consumers (private persons using vbtnl outside their trade, business or profession). Businesses have no right of withdrawal. It follows Annex I of Directive 2011/83/EU and forms part of the Terms of Service.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period expires 14 days after the day the contract is concluded, that is, the day you order a paid Plan (or create your account, for the free plan).

To exercise the right of withdrawal, you must inform us, ZANTEMARK LIMITED, Arch. Makariou III, 195, NEOCLEOUS HOUSE 3030, Limassol, Cyprus, email [email protected], of your decision to withdraw from this contract by an unequivocal statement. You may:

use the “Withdraw from contract” button in the dashboard under Billing, which asks you to confirm and then sends you an acknowledgement by email with the date and time;
use the model withdrawal form below, but it is not obligatory;
send us an email or a letter.

To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

If you requested that the Service begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated your withdrawal, in comparison with the full coverage of the contract.

After withdrawal your account continues on the free plan, within its limits. Your Projects and data are not deleted, and you can export them at any time.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To: ZANTEMARK LIMITED, Arch. Makariou III, 195, NEOCLEOUS HOUSE 3030, Limassol, Cyprus, [email protected]

I/We () hereby give notice that I/We () withdraw from my/our (*) contract for the provision of the following service: vbtnl plan ______________________

Ordered on () / received on (): ______________________

Name of consumer(s): ______________________

Address of consumer(s): ______________________

Email address used for the vbtnl account: ______________________

Signature of consumer(s) (only if this form is notified on paper): ______________________

Date: ______________________

(*) Delete as appropriate.

Version 2026-11-09.1. Part of the Terms of Service of ZANTEMARK LIMITED.